Senior Account Manager
At Questus, we create immersive brand stories that move people’s lives forward. We believe great advertising has the power to inspire audiences, enrich communities, and energize people. Through powerful creative, impactful data, and our collaborative culture, this approach has helped Questus create groundbreaking work for world-class clients such as Discover, Wyndham Hotels & Resorts, Suzuki, Universal, and others.
You possess an acute social awareness that allows you to notice patterns and trends. You listen closely to the client's needs and enjoy interfacing directly with clients. Your leadership, adaptability, dependability, and creativity, enable you to bridge gaps, manage relationships, and ensure beneficial outcomes for all parties involved. You’re service oriented and enjoy going the extra mile for your client. Your organizational and planning skills are something you’re proud of.
As Senior Account Manager, you will work hand-in-hand with an Account Supervisor (or an Account Director) on strategy discussions, while being responsible for the successful delivery of assigned projects—digital, social, production, web, or integrated marketing campaigns. You will own projects from start to finish by developing project briefs, managing deliverables with cross-functional teams, managing project timelines, and ensuring that deliverables are executed on time, on budget, and on strategy. You may also support the Account Team in overall account growth.
Take the lead on projects from start to finish while delivering on time, on budget, and on strategy
Develop project timelines, and manage against timing shifts and subsequent resource adjustments throughout the duration of projects
Develop project scope and estimates for assigned new projects
Collaborate with Account Team and Department Leads to manage resource allocations
Lead project teams and various departments to ensure that projects are on track
Communicate confidently and clearly (in-person, over the phone and in emails) with the client, internal teams and external resources
Manage and organize project folders and project assets
Manage status updates for internal and client status meetings
Ensure that all project documentation and deliverables are reviewed and approved prior to delivery to the client
Manage financial tracking of all assigned projects, and proactively escalate any resource or scoping issues
Mentor supporting team members and/or interns, as applicable
Lead multiple, concurrent projects that meet client and agency success metrics
Review, analyze and evaluate agency output against client needs and objectives
Produce well-written and organized project documentation (notes, briefs, status sheets, internal and external recap emails, etc.)
4+ years of account or project management experience in a digital advertising agency
Bachelor’s degree required (degree in business, marketing, or related field is a plus)
Others around you perceive you to be adaptable, respectful, independent and proactive
Enjoys a fast-paced environment and excels in it
Able to multi-task and juggle multiple projects running in parallel
Calm under pressure, and able to do what it takes the get the job done
Strong time-management and organizational skills
Ability to own project workstreams from commencement to completion confidently, autonomously and with the utmost attention to detail to ensure error-free deliverables
Adaptive to evolving responsibilities and last-minute changes
Demonstrated presentation, written and oral communication skills
Strong client-service orientation and proven team player
Well-versed in digital advertising. Social media advertising a bonus.
Well developed analytical & problem-solving skills
Occasional travel to client
Successfully manage projects where you must collaborate internally with multiple departments and externally with the client and external resources such as vendors or freelancers
You are passionate about the concepts of ownership, responsibility and teamwork
At Questus, our compensation approach aligns with a pay-for-performance philosophy, rewarding outstanding individual and team achievements. For this role, the salary range is typically $80,000 - $85,000 USD per year. The final base pay is determined by factors like location, job-related skills, experience, and internal equity. Additionally, permanent employees may qualify for our competitive annual bonus program, subject to specific eligibility criteria.
To apply, please send your resume and cover letter to firstname.lastname@example.org with the subject line "Senior Account Manager."
*This is an exempt position.