Office: San Francisco, CA
Job Title: Account Manager
Reports to: Account Director
Standing out in the world of advertising is no simple task. You need to be able to translate passion, to convey significance, you need to make people give a shit. At Questus we look for people who can take a punch or three and then get right back up and deliver with a vengeance. We like people who smile more and make the workplace a better place to be.
At Questus we bring immersive experiences to our clients. We focus on moving people not just product. We believe communication should be honest and insightful, inspire trust and change conviction. This approach has helped Questus create groundbreaking work for world-class clients such as General Mills, Capital One, Suzuki, Universal, Starbucks, and others.
Role, Requirements and Qualifications
We are looking for strategic thinkers who want to challenge our clients to create break-through experiences, and move their brand ahead of the competition. This position demands an entrepreneurial mindset with a passion for collaboration. Our clients view us as thinkers, innovators and friends.
As Account Manager, you will focus on servicing a major hospitality account. You will work hand-in-hand with the Account Director on strategy discussions, while being responsible for the successful delivery of assigned projects—digital, social, marketing, and web. You will own projects from start to finish by developing project briefs, managing deliverables with cross-functional teams, managing project timelines, and ensuring that deliverables are executed on-time, and on-budget. You will also support the Account Director in overall account growth.
Manage projects from start to finish while delivering on time, on budget, and on strategy
Develop project timelines, and manage against timing shifts throughout the duration of projects
Collaborate with Account Team to manage resource allocations
Collaborate with project teams and various departments to ensure that projects are track
Communicate confidently and clearly (in-person, over the phone and in emails) with the client, internal teams and external resources
Manage and organize project folders and project assets
Manage status updates for internal and client status meetings
Ensure that all project documentation and deliverables are reviewed and approved prior delivery to the client
Lead multiple, concurrent projects that meet agency success metrics
Review, analyze and evaluate agency output against client needs and objectives
Take notes for all internal and client-facing meetings, and distribute them in a timely manner to the team with the appropriate action items
Produce well-written and organized project documentation (notes, briefs, status sheets, etc.)
2+ years of account or project management experience in a digital advertising agency
Your organizational and planning skills are something you’re proud of
You’ve successfully managed projects where you have had to collaborate internally with multiple departments and externally with the client and external resources
You are passionate about the concepts of ownership, responsibility and teamwork
Others around you perceive you to be adaptable, respectful, independent and proactive
You enjoy a fast-paced environment and excel in it
Superior presentation, written and oral communication skills
Highly developed analytical & problem-solving skills
Able to multi-task and juggle multiple projects running in parallel
Calm under pressure, and able to do what it takes the get the job done
Social media advertising and/or project management experience a bonus.
Strong time-management and organizational skills
Strong client-service orientation and proven team player
Adaptive to evolving responsibilities and last-minute changes
How to Apply
Please submit a cover letter and your resume to firstname.lastname@example.org with the subject of your email being “Account Manager - SF”