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Account Director

About Us:

 

At Questus, we create immersive brand stories that move people’s lives forward. We believe great advertising has the power to inspire audiences, enrich communities, and energize people. Through powerful creative, impactful data, and our collaborative culture, this approach has helped Questus create groundbreaking work for world-class clients such as Capital One, Wyndham Hotels & Resorts, Suzuki, Universal, and others.



Position Overview:


As Account Director, you will be responsible for the management and growth of assigned accounts, as well as the successful delivery of client deliverables. You love digital marketing, and want to bring that passion to a boutique agency where your voice and leadership really counts.


With your leadership, you will ensure that each project meets business and marketing goals, and is mutually beneficial for both the client and for Questus. You will support your team in understanding the goals and strategy behind each project by asking the right questions, and applying learnings from your years of experience. 


You will be responsible for overall client satisfaction, client profitability, and supporting the agency in overall growth.



Position Responsibilities:


In this specific role, a large percentage of your time will be dedicated to one of Questus’ leading Powersports clients in the motorcycle and ATV space. We are looking for someone with OEM motorcycle marketing experience, and a passion for this high-paced and enthusiastic industry.


  • Own and foster client relationships, and ensure client satisfaction

  • Understand client business, brand and marketing objectives, and ensure projects are delivered successfully and on strategy 

  • Lead strategy and planning for client projects (digital, social, and web), from kickoff to completion

  • Meet all profit margin goals for assigned accounts

  • Provide team leadership, establishing a foundation of teamwork amongst assigned account and across the agency

  • Participate in agency business development opportunities and/or new business pitches as needed

  • Lead multiple, concurrent accounts/projects which meet agency success metrics

  • Review, analyze and evaluate agency output against client needs and objectives

  • Clearly and effectively lead internal and client communication

  • Manage internal and client demands with mutually beneficial solutions

  • Produce well-written, strategic briefs and present them confidently 

  • Manage, mentor, and provide guidance & support for direct reports

  • Oversee the development of project plans, ensuring that project and profitability objectives are met

  • Drive organic year-over-year growth with assigned accounts

  • Occasional travel to client



Qualifications:


  • At least 5-7 years of working in an advertising agency managing digital and traditional projects

  • At least 7+ years of Account Management work experience

  • At least 5 years working in the Powersports industry at an agency, brand, or a leading media publication 

  • Strong understanding of the U.S. motorcycle industry landscape; from competitive OEMs to leading industry publications, aftermarket brands and the franchise dealership network across street, off-road, and ATV categories

  • Experience developing annual marketing plans and roadmaps that range across paid, earned, and owned channels. Press Relations (PR) and Event Activation experience is a plus, but not required

  • Experience managing enterprise level websites, including eCommerce platforms. 

  • Familiarity with Content Management Systems (CMS) and a willingness to make regular content updates to our client's websites

  • Comfortable presenting to large audiences, including our client's most senior executives, and able to have strategic business conversations around how core marketing initiatives drive business results (awareness of the brand, sales and revenue, etc)

  • Project Management background is a huge plus

  • Thrives in a fast-paced environment

  • Superior presentation, written, and oral communication skills

  • Highly-developed analytical & problem solving skills

  • Ability to multi-task and juggle multiple projects running in parallel

  • Positive and solutions-oriented 

  • Calm under pressure, and able to do what it takes the get the job done

  • Takes initiative to drive client growth and digital innovation

  • Expertise in digital advertising; Traditional advertising experience is a bonus

  • Strong time-management and organizational skills

  • Strong client-service orientation and proven team player

  • Adaptive to evolving responsibilities and last-minute changes

  • Is a passionate motorcycle enthusiast. Being a rider is not a requirement


To apply, please send your resume and cover letter to careers@questus.com with subject line "Account Director."

Location:

California

San Francisco | Orange County

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