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Account Manager

Location:

Remote

About Us:


At Questus, we create immersive brand stories that move people’s lives forward. We believe great advertising has the power to inspire audiences, enrich communities, and energize people. Through powerful creative, impactful data, and our collaborative culture, this approach has helped Questus create groundbreaking work for world-class clients such as Capital One, Wyndham Hotels & Resorts, Suzuki, Universal, and others.


About You:


You possess an acute social awareness that allows you to notice patterns and trends. You listen closely to the client's needs and enjoy interfacing directly with clients. Your adaptability, dependability, and creativity, enable you to bridge gaps, manage relationships, and ensure beneficial outcomes for all parties involved. You’re service oriented and enjoy going the extra mile for your client. Your organizational and planning skills are something you’re proud of.


Position Description:


As Account Manager, you are responsible for the successful delivery of assigned projects—digital, social, and marketing. You will own projects from start to finish by developing project briefs, managing deliverables with cross-functional teams, managing project timelines, and ensuring that deliverables are executed on time, and on budget. You will also support the Account Lead in overall account growth.


Essential Functions:

  • Develop project timelines, and manage against timing shifts throughout the duration of projects

  • Own project management on assigned projects from start to finish while delivering on time, on budget, and on strategy

  • Collaborate with Account Team to manage resource allocations

  • Collaborate with project teams and various departments to ensure that projects are track

  • Communicate confidently and clearly (in-person, over the phone and in emails) with the client, internal teams and external resources

  • Manage and organize project folders and project assets

  • Manage status updates for internal and client status meetings

  • Ensure that all project documentation and deliverables are reviewed and approved prior delivery to the client

  • Along with the Account Lead, help to guide multiple, concurrent projects that meet agency success metrics

  • Review, analyze and evaluate agency output against client needs and objectives

  • Take notes for all internal and client-facing meetings, and distribute them in a timely manner to the team with the appropriate action items

  • Produce well-written and organized project documentation (notes, briefs, status sheets, etc.)

  • Pull weekly project pacing, ensuring team timesheets are accurately reflected

  • QA all client deliverables for formatting consistency, to catch any typos, and ensure all client feedback is addressed

  • Assist the Account Lead and/or lead the writing of internal project briefs, clearly communicating the project details and strategy to the internal team


Qualifications:

  • 2+ years of account or project management experience in a digital advertising agency

  • Bachelor’s degree in business, marketing, or related field

  • You have experience QA digital assets (digital banners, videos, etc.)

  • Client facing experience

  • Enjoys a fast-paced environment and excels in it

  • Analytical & problem-solving skills

  • Able to multi-task and juggle multiple projects running in parallel

  • Calm under pressure, and able to do what it takes the get the job done

  • Strong client-service orientation and team player

  • Strong time-management and organizational skills

  • Adaptive to evolving responsibilities and last minute changes

  • Ability to present, write and verbally communicate clearly

  • You’ve successfully collaborated internally with multiple departments and externally with the client and external resources

  • Social media advertising and/or project management experience is bonus.


At Questus, our compensation approach aligns with a pay-for-performance philosophy, rewarding outstanding individual and team achievements. For this role, the salary range is typically $70,000 - $75,000 USD per year. The final base pay is determined by factors like location, job-related skills, experience, and internal equity. Additionally, permanent employees may qualify for our competitive annual bonus program, subject to specific eligibility criteria.


To apply, please send your resume and cover letter to careers@questus.com with subject line "Account Manager."


*This is an exempt position.

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