About Us:

At Questus, we create immersive brand stories that move people’s lives forward. We believe great advertising has the power to inspire audiences, enrich communities, and energize people. Through powerful creative, impactful data, and our collaborative culture, this approach has helped Questus create groundbreaking work for world-class clients such as Discover, Wyndham Hotels & Resorts, Suzuki, Universal, and others.

Position Overview:

• Manage, mentor, and provide guidance to the client services department for the agency, including account management and project management disciplines

• Provide direction and thought leadership to drive growth through full-funnel, data-driven holistic marketing strategies for a portfolio of clients

• Develop strategy and help integrate new service lines (media, data analytics, creative strategy, etc.) into existing client accounts

• Build and maintain strong client executive relationships to foster long term partnerships, and prospect referrals

• Identify ways to drive incremental value to clients and deliver breakthrough, award-winning work

• Contribute to the development of innovative advertising strategies that meet and exceed client objectives

• Ensure that all agency accounts are meeting profitability goals

• Manage and lead organic business development process, leading to 20% targeted YoY growth on agency accounts

• Collaborate with the executive team to develop and implement strategic plans for client services that align with overall agency goals

• Participate in new business development opportunities

Qualifications:

• 12+ years working in an advertising agency in client services; 6+ years in management

• Proven track record in building strong client relationships that result in organic growth and award-winning work

• Expertise in managing full 360 integrated work, including but not limited to managing strategy, creative (content, digital, social, TV and OOH), media, and data & analytics disciplines

• Proven, well-respected leader in previous agency positions for being highly strategic, driven, and collaborative

• Bachelor’s degree in marketing, advertising, business, or related field a plus

At Questus, our compensation approach aligns with a pay-for-performance philosophy, rewarding outstanding individual and team achievements. For this role, the salary range is typically $175,000 - $225,000 USD per year. The final base pay is determined by factors like location, job-related skills, experience, and internal equity. Additionally, permanent employees may qualify for our competitive annual bonus program, subject to specific eligibility criteria.

To apply, please send your resume and cover letter to careers@questus.com with the subject line "Head of Client Services."

*This is an exempt position.