About Questus:

Most brands chase awareness or conversions. At Questus, we build breakthrough creative that connects the entire customer journey—strategic, data-driven, and designed to understand what truly drives action. Then we craft bold, strategic creative that shows up with purpose—at the moments that matter most. This approach has helped Questus create groundbreaking work for world-class clients such as Discover, Wyndham Hotels & Resorts, Suzuki, Universal, and others.

About You:

Are you proactive by nature and a self-starter looking to drive results? Do you thrive in a fast-paced, creative environment? Are your problem-solving skills unrivaled? Questus just might be the place for you! We’re looking for a motivated leader who can help to grow client relationships, drive projects forward and impact results for the agency’s accounts.

Position Overview:

As Account Supervisor, you will work hand-in-hand with the Account Director on strategy discussions, while being responsible for the successful delivery and management of assigned projects—digital, social, production, web, or integrated marketing campaigns.

Your experience is core to digital marketing, and you can successfully contribute to large-scale digital campaigns that drive results. With your leadership style, you will help to ensure that each project meets business and marketing goals, and is mutually beneficial for both the client and for Questus. You will support your team in understanding the goals and strategy behind each project by asking the right questions, and applying learnings from past projects. You also demonstrate the ability to use key tenets of project management: project definition, scope management, risk management, hand-off management, and team management.

You will support the Account Team in overall account growth.

Essential Functions:

Foster client relationships and ensure client satisfaction
Understand client business, brand and marketing objectives, and ensure assigned projects are delivered successfully on time, on budget, and on strategy
Instrumental in guiding strategy, planning, and production for assigned projects with Account Director (digital, social, marketing, traditional, and web), from kickoff to completion
Provide team leadership, and establish a foundation of teamwork amongst assigned account
Lead multiple, concurrent projects that meet agency success metrics
Review, analyze and evaluate agency output against client needs and objectives
Clearly and effectively drive internal and client communication
Present ideas and status updates to the client throughout the stages of each project
Manage internal and client demands with mutually beneficial solutions
Produce well-written, strategic briefs and present them confidently and independently
Define and help to develop project plans, estimates and scopes, and financial tracking to ensure that project and profitability objectives are met accordingly
Maintain organized project documentation (notes, status sheets, internal and external recap emails, etc.)
Identify risks, build contingency plans, and allocate appropriate resources to assigned projects
Act as a point of contact for clients on assigned projects
Sell new ideas and proposals to clients, as appropriate

Qualifications:

At least 5 years of Account Management work experience
At least 3 years of working in an advertising agency managing digital projects
Management experience is a plus
Bachelor’s degree required (degree in business, marketing, or related field is a plus)
Enjoys a fast-paced environment and excels in it
Able to multi-task and juggle multiple projects running in parallel
Calm under pressure, and able to do what it takes the get the job done, even amid ambiguity
Strong time-management and organizational skills
Ability to own project workstreams from commencement to completion confidently, autonomously and with the utmost attention to detail to ensure error-free deliverables
Ability to navigate team and project challenges with a positive and solutions-oriented attitude, while exemplifying leadership and diplomacy
Excels in collaborative environments, working with internal resources and departments, client teams, and external partners such as vendors and freelancers
Adaptive to evolving responsibilities and last minute changes
Superior presentation, written and oral communication skills
Strong client-service orientation and proven team player
Expertise in digital advertising. Traditional advertising a bonus.
Highly developed analytical & problem solving skills
Occasional travel to client
Takes initiative to drive client growth and digital innovation

To apply, please email your resume and cover letter to careers@questus.com with the subject line "Account Supervisor."

*This is an exempt position.

Join us.

A simple mission: to build a place where positive, creative people can do their best work.

Head of Growth

Director of Strategy

Account Director

Account Supervisor

Art Director

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